52%
5 - Excellent
812 of 1,567 respondents
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Help shape the priorities of next year's program by sharing what your community needs most.
Patient-reported satisfaction after outpatient visits. Only aggregates are published.
Most checkout optimization focuses on UI tweaks. This study asks a deeper question: what are the *structural* friction points that cause abandonment regardless of design? Understanding whether cost, complexity, or trust drives drop-off changes how teams prioritize fixes.
E-commerce teams, UX researchers, and product leaders who need evidence-based prioritization for checkout improvements — not guesswork.
Industry benchmarks show average cart abandonment at ~70%, but few public studies isolate *which* friction factors are universal vs. site-specific. This survey separates signal from noise.
Findings could shift roadmap priority from cosmetic changes (button color, copy) to structural fixes (shipping transparency, guest checkout, payment diversity) that move the needle.
Run a follow-up survey focusing on mobile checkout flows — 68% of drop-offs occur on mobile, yet most research still centers desktop. This gap represents a clear opportunity for targeted improvement.
Top findings from 1,567 responses — patterns that challenge assumptions.
5 - Excellent
812 of 1,567 respondents
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